Frequently Asked Questions

How Do I Know My Size?

Altea recommend taking your normal size unless stipulated otherwise in the product details, found in the menu of every product.

How do Exchanges Work ?

It is important to us that you are satisfied with your purchase. If you wish to exchange your product purchased online please refer to our returns section for information.

Are You Appointment Based?

We know you are busy, and we are always available for appointments. Our stylists are the top of their game, with over 35 years experience in menswear and styling. Head to contact us, send us an email with your needs and we will be happy to book you in. 

What Courier Service Do You Use?

We prefer DHL for both local and overseas shipping. Conditions apply for rural and remote areas.

what do i do if i dont receieve my order?

Head to the contact us page with your order number located on your receipt and send us an email, we will be sure to follow up accordingly.

what are you trading hours?

Visit our contact us page for more information.

How much is shipping?

Shipping is free on any purchase over $400. Otherwise we use DHL and it is $25 for local / $55 for international.

do you take afterpay?

We do indeed.

do i have to pay duty and tax on my order?

Please note the international delivery fee excludes taxes and duties. You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you'd like more information, we suggest to contact your local customs office.

can i click and collect?

Yes, on each product you will see the readily available C&C option!